Extra service fee approval process

Find out about applying for extra service fee approval, including what you will need to provide, how we process your application, and how long it will take.

Process at a glance

The 7 steps are: 1 decide on your fee amount, 2 check you can apply, 3 what you need to provide, 4 complete the form, 5 submit your application, 6 we process your application, 7 receive final decision.

1. Decide on your proposed fee

Your proposed fee may be higher or lower than your current fee.

If your proposed fee is higher, make sure the increase is no greater than the maximum increase allowed.

2. Check you can apply

Before applying, make sure you understand:

Check timing

We will only make a decision on your application if:

  • you apply at least 60 days before the new fee is to take effect
  • at least 12 months have passed since your last approval took effect

3. What you need to provide

You will need to provide the following information in your application:

  • provider name and postal address
  • name and address of your facility
  • the service ID
  • details of the person we can contact if we need more information
  • for each room type, the current and proposed fees and number of extra service places
  • the date you want to start charging the proposed fees to residents
  • whether the places included in the application have also been approved to charge a refundable accommodation deposit (RAD) amount that is more than the maximum
  • details of other fees payable for additional care and services
  • benchmark list approved by the Department of Health

We may ask for more information including:

  • why you are proposing an extra service fee increase
  • the cost of providing your extra services
  • any changes in the cost since we last approved an increase
  • any changes in the quality, frequency or nature of your extra services

4. Complete the application form

The information you provide is confidential. It is protected information under the Aged Care Act 1997. We will not use or disclose it for any other reason except to assess your application.

5. Submit your application

To submit your application:

  • email the completed application form and supporting documents to acpcapplications@acpc.gov.au
  • list all the supporting documents in your email

You will receive an auto-reply when we have received your email. If you do not receive an auto-reply, please call us on 1300 550 970.

If you prefer, you can post the completed form and supporting documents as a hard copy to:

Office of the Aged Care Pricing Commissioner
Locked Bag 5
Haymarket NSW 1240

6. We process your application

If your application is urgent, please call us on 1300 550 970 to discuss your circumstances. We may be able to prioritise your application depending on the number and priority of other applications in our queue.

Before we make a decision, we may ask you to provide more information.

If you want to check the status of your application or need to update the information in your application, please contact us.

7. Receive final decision

We will send you a decision letter after we have assessed your application.

If we do not approve your application or approve a lesser amount, you can appeal the decision. See the decision letter for how to do this.

Charging existing residents

If you receive approval for a fee increase, you must let your residents know in writing at least 30 days before the increase takes effect. You cannot charge the increased fee until you have done this.

You can let your residents know before we approve the proposed increase.

Charging new residents

You must publish your fees before you start charging the approved fee to new residents.

You must offer an extra services agreement to new residents entering an extra services room. The agreement sets out your extra service fees and the details of the higher standard of accommodation.

Charging continuing care recipients

When we approve an extra service fee application, we will tell you what your extra service amount is.

The extra service amount is the maximum you can charge continuing care recipients. It is the approved extra service fee plus 25%.

Continuing care recipients are residents who entered residential aged care before to 1 July 2014. If they take unapproved leave from residential aged care for 28 days or move to a new facility and opt into post-1 July 2014 fee arrangements, you can only charge up to the maximum approved extra service fee.

Contact

If you have any questions, please contact us.

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