Contact us

You can contact the Office of the Aged Care Pricing Commissioner (ACPC) by email, phone or post.

How we can help you

Please contact us if you have questions about:

  • the ACPC
  • an FOI query or request
  • refundable accommodation deposit (RAD) approvals
  • extra service fee increase or decrease approvals
  • our indexation calculator.

We will respond as soon as possible.

For feedback or suggestions that do not need a response, complete our feedback form.

Complaints and other aged care fees

We do not handle complaints or regulate other aged care fees and costs. Visit the My Aged Care website for information about:

If you are an aged care provider, see charging fees for aged care services on the Department of Health and Aged Care website.

Opening hours

Our office is open from 9am to 5pm Monday to Friday, except NSW public holidays.


Email your query to

To send us your completed application form, see submit your RAD application or submit your extra service fee approval.


Call us on 1300 550 970.

Postal address

Office of the Aged Care Pricing Commissioner
Locked Bag 5
Haymarket NSW 1240


Last updated: